AMZ123每天都會和遇到各種問題的賣家們打交道，深知作為亞馬遜賣家的不易。
本著解決賣家在亞馬遜開店、運營等問題的初衷，AMZ123后續會聯系有經驗的賣家不定期分享，希望大家從中有所收獲~
作者：微博@拉長物料員
原標題：更換亞馬遜店鋪關鍵敏感信息之case報備論
下文經作者授權轉載，如需轉載請聯系原作者。
引子:轉讓過賬號的朋友們應該比較容易明白我這篇文章的。
先看圖
Hello from Amazon Selling Partner Support,
I understand that you would like to update your deposit method and want us to make sure that your account is not affected because of this. I will assist you with this.
Thank you for informing about this in prior.
In this case, as per the update we received from the internal team, I would like to inform you that, you can very well change/update your bank account information at any time on your seller account by following the steps on the below help pages.
https://sellercentral.amazon.com/gp/help/G851?referral=A22NJXB6ZNXZI6_A3TBHJJ70WF7AO
Also, as we informed earlier I can assure that these changes will not affect your account health.
When you try updating the bank account information this process will request for a old bank account for security reasons. If you remember your old bank account number then you can proceed to change your bank information without any issues. If you don't have/remember the old bank account details or if you face any trouble to enter the old bank account number then I request you to contact us via Phone to trouble shoot the issue further, because Sellers who don't have their old bank account details need to under go a deep security verification process.
You can request a call from us seven days a week between 5:00am and 6:00pm Pacific Time. To request phone calls from your Seller Central account you can use the ""Call me now"" feature through below steps:
1. Click on ""Contact Seller Support"" button in the ""More ways to get help"" box found on the right side of Help pages. Or you can simply use the ""Contact Seller Support"" link available at the bottom of all Seller Central pages.
2. Select the service and then select the issue for which you require our help
3. Select ""Phone"" tab
4. Select your country
5. Enter your phone number and Extn. (if any)
6. Check ""+ This issue is urgent and requires immediate attention"", box if required
7. Click on ""Call me now"" button
Also, please be informed that whenever you add or change bank account information, a three-day security hold goes into effect. Fund transfers cannot be initiated until the hold expires. Only the primary account owner can make changes related to payment information.
In this case I would like to inform you that we have seller performance team who take cares regarding the seller activities on account. In this situation, I kindly request you to contact our seller performance team to inform them about the changes in your account.
We at seller support team does not have an option to forward your issue to our seller performance team as they need direct information from the seller for documentation purpose.
Once you informed our seller performance team, they will be aware of this issue that you are making changes in your account so your account will not get affect and also it will be safe without any issues.
You can directly contact our performance team by using email address:
seller-performance@amazon.com
Once you have contacted seller performance team and inform them about the changes you made in your account so that they will make a note about this in your account and make sure that your account is not affected because of this.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?
case"報備論"。
三個重要敏感信息，
容易觸發機器人和人工審核的是：
環境，扣款(信用卡)，收款（銀行賬號）。
https://sellercentral.amazon.com/cu/help/contact-us
聯系賣家支持團隊。
我的名字是XXX（法人名字，個人店鋪的注冊人名字）
前臺店鋪名字XXX
亞馬遜賬戶郵箱是XXXX@XXX.com
收款賬號XXX
信用卡XXX
我把我的收款XXX換成了XXX，現在我的賬號被鎖定了，這是我本人在操作等。
買家團隊
收到的郵件:
Hello,
We believe that an unauthorized party may have accessed your Amazon.com account. For your security, we have assigned a temporary password to your account and reversed any changes made by this party. Any pending orders have been canceled.
You will need to reset your password when you return to the Amazon.com site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your Password?" link to reach the Amazon.com Password Assistance page. After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided.
Your new password will be effective immediately. We recommend that you choose a password that you have never used with any website.
You will also need to:
-- Re-enter your complete credit or debit card number the next time that you place an order.
-- Re-enter any addresses that you recently added to your account.
-- Check your subscriptions, if you have any. You may need to update them.
If you have any trouble resetting your password, use the Contact Us form on our Help pages.
You can also enable Amazon's Two-Step Verification, a feature that adds an extra layer of security to your account. You can activate this feature from the Advanced Security Settings page located in Your Account under Login & security.
We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").
To learn more about safe online shopping, go to Amazon.com Help, then Other Topics & Help Sites, and then click Security & Privacy.
Sincerely,
Amazon.com
賣家團隊
收到的郵件:
Hello,
We believe that an unauthorized party may have accessed your Amazon.com seller account. As a result, we have temporarily restricted access to your account and deactivated your listings. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.
We do not know how your sign-in information was obtained, since the unauthorized party obtained this information on a site other than Amazon.com. Some common techniques used to gain access to this information include:
-- Using malicious software to capture a user's keystrokes and Internet activity
-- Trying commonly used passwords
-- Sending fraudulent emails asking recipients to provide or update personal, financial, or other account information (commonly known as “phishing”)
Learn more about keeping your account information secure in Seller Central Help: https://sellercentral.amazon.com/gp/help/34901.
To regain access to your account, you will need to reset your account password with a new, unique password that you do not use for any other account or website. We also suggest that you change the email address associated with your selling account to prevent unauthorized access from other parties. We also suggest you review your Seller Central account to verify that the following information is accurate. If changes have been made, please make the necessary corrections.
-- Email address preferences
-- Payment information
-- Authorized secondary users on the account
-- Two-step verification details
-- Business, shipping and returns, and tax information
-- Active and pending promotion codes
-- User permissions
-- Amazon Storefront
-- Listings and condition notesIf the unauthorized party accepted orders for items you did not list, we recommend canceling orders that have not shipped or offering refunds for orders that the unauthorized party marked as “shipped.”
If you find problems with recent disbursements, you can follow this link to reach a member of the Seller Performance Team:
https://sellercentral.amazon.com/cu/contact-us. In your email, please include the last four digits of the bank account where your disbursements should be deposited.Once you have confirmed that your account and listing information is accurate, change your listing status to Active to sell on Amazon.com.
If you need help with your account or listings, you can reach our Seller Support Team by clicking Get Support at the bottom of any page in Seller Central.You can view your account performance at
(https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App
(https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8)
-- Android App
(https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US)
Sincerely,
Seller Performance TeamAmazon.com
http://www.amazon.com
系統漏洞。
We believe that an unauthorized party may have accessed your Amazon.com seller account. As a result, we have temporarily restricted access to your account and deactivated your listings. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.
（翻譯參考：我們相信，未經授權的一方可能已經訪問了您的Amazon.com賣家賬戶。因此，我們已經暫時限制了對您的賬戶的訪問，并停用了您的列表。為了您的安全，您的完整信用卡號碼不會顯示在您的賬戶中，也無法通過我們的網站訪問。）
I've reviewed your email and understood that your have changed the deposit method for your seller account but you received email stating that, We have detected unusual activity on your account and have locked it temporarily so you would like to know how to proceed further.In order to proceed further, We need additional information from your end.
Name of bank
Date of bank account upgrade
Date of when you first tried to update the bank account.
Thank you for selling with Amazon
risk ahead
的習慣，問題不會太大也不會太嚴重。
Name of bank
Date of bank account upgrade
Date of when you first tried to update the bank account.
internal team
with the information provided by you. we will notify you once we receive an update from them.
賣家績效團隊
，他們會意識到您的賬戶中出現了這個問題，所以您的賬戶不會受到影響，也不會出現任何問題。）
賣家團隊自動郵件notification
，風控警報是人工觸發的還是因為機器觸發的？
先機器把關，再人工介入。
賬號評分和風險動作的評估
，決定你是否需要提供哪些資料，個人信息identify就夠了，還是需要更多的paper work（例如信用卡問題引起的utility bill review，所謂的二審）。
credit
（reliability或者 trust score），你的credit card是會對你信用和可信度的有力證據；如果你的credit 沒問題，就不需要去畫蛇添足般做多余的paper work了。
你的亞馬遜賬號，亞馬遜鏈接，你的品牌在亞馬遜系統里也會有質量得分和風控評級的。
更改關鍵信息case報備的一個重要性，
小心使得萬年船，希望我的這篇文章能夠讓大家相信市面上所流傳的“case報備論”。
AMZ123
站長新發現的翻譯小工具，據說比谷歌好使一些：
網址：
https://www.deepl.com/translator
作者：Alan船長 來源：Alan船長
本文為作者獨立觀點，不代表出海筆記立場，如若轉載請聯系原作者。
